Staples Promotional Products Privacy and Use Policy
Ensuring Maximum Confidentiality and Privacy
- We will never give or sell personal or confidential information about you, your company or your account to any third party not affiliated with your transaction except as required by law, or necessary to provide the services requested by you, or as requested and authorized by you to do so.
- We will make your personal information available to those individuals, business partners and third parties who must have access to it in order to meet your needs. In no instance are these business affiliates allowed to use your personal information for any other purpose.
- We will employ security technologies to protect your personal information from disclosure or theft.
- We will provide the means for you to maintain control over your personal information and its removal from our mailing lists.
How We Collect and Use Information About You and Your Account
To best meet your needs and provide the highest possible level of customer service, we need information. When you register with Staples Promotional Products, browse our Online Catalog, place an Online Order or otherwise access our Web site, we collect and store information including your name, title, company, shipping and billing addresses, phone number, fax number, e-mail address, login ID, password, product selections, credit card or other payment information, Uniform Resource Locator (URL), Internet Protocol (IP) address, and other demographic and profile data necessary to enable our business relationship. This information has only one purpose — to assist us in providing you with high quality, efficient and personalized services while making your use of our web site faster and easier. We use the information collected only for the purposes of registering you as a Staples Promotional Products customer, enabling you to access secure areas of our Web site, processing and fulfilling your orders, informing you of your order status, and certain other functions. This information is strictly confidential and is shared only among those people and entities who require it in order to meet your business needs.
Security — Your Secrets Are Safe With Us
Through the use of tools such as secure servers, passwords, firewalls, Secure Socket Layers (SSL), encryption and security software, your personally identifiable information is safeguarded to the maximum extent possible. We take every measure necessary to ensure that your information, including credit transactions and order fulfillment activity, is protected from loss, misuse, alteration or theft while under our control—both online and off—line. Example: While on a secure page, such as our Order Form, you'll note a security message at the bottom of the screen in Web browsers such as Netscape Navigator and Microsoft Internet Explorer. This means that all information and activity taking place is secure from outside observation or access.
A Word About Cookies
A "cookie" is a small text file which is saved to your computer. It is used exclusively as an identifier that lets us recognize you every time you visit our site. It's how Web sites like ours can say "Hello Tom" or Hello Julie" when you sign on. Through the use of the cookie, we can personalize your experience during each visit and save you time online. We are also able to track and target your interests and purchases to better meet your product and service needs. The cookie is not linked to any personally identifiable information about you and in no way does it compromise your privacy or security.
E-mail & Your Opt-Out Option
From time to time, we may send you e-mail messages about new products or services, site updates, special offers and promotions, or other information of special interest to you. However, if you prefer to ease your e-mail load or just aren't interested in the information, you can opt-out of our e-mail program by simply following the unsubscribe instructions contained in each e-mail message.
SPP does administer surveys in which we ask you specific questions related to your order experiences. This data is only used to assist us in providing you with excellent service. This information is confidential and is only shared with those people and entities that require it in order to meet your business needs.